COVID-19 - May 5 Update

Today we mark the 75th anniversary of the day that Canadian Forces liberated the Netherlands during WWII. Please join me in recognizing and honouring the 175,000 Canadians who took part in the liberation effort, and the more than 7,600 who gave their lives in pursuit of freedom and liberation.

Today is #GivingTuesdayNow, a global day of giving and unity to help support #COVID19 emergency relief efforts. There are many ways you can support your community during these unprecedented times, learn how. We know that our success as a City is only possible as a result of the generosity and support we offer to each other in our community.

Over the last few weeks, the City has received troubling reports of fraudulent phone calls and letters being sent from individuals pretending to be City employees, including Toronto Public Health and Toronto Water staff. Toronto Public Health will never request financial information and you should not give out any personal information if you receive a call like this. You should also report such calls to the Toronto Police Service non-emergency line at 416-808-2222. Anyone with questions about public health operations can contact Toronto Public Health at 416-338-7600.

As your representative at City Hall, I am available to answer your questions. This Thursday at 7PM, I will be answering questions on my second Facebook Live event. To participate, be sure to follow me on Facebook (@AnaBailaoTO).

Our office continues to work to serve you remotely. If we can be of any assistance, please do not hesitate to contact us by email at [email protected] or by phone at 416.392.7012.

In community,


Questions from the Community!

Each day, we are working to answer important questions from our community. To keep you all informed, we will feature some of these questions each newsletter. Have a question you think would be good to share? Reach out to us at [email protected].

Is it true that in-person Canada Day events have been cancelled this year?
Yes, the City of Toronto has decided that in view of the public health emergency there will be no large in-person Canada Day events this year will not be taking place. The City is going to join with other cities across Canada to celebrate our country’s birthday virtually and more details will come soon.

Is there any special guidance from City public health officials for seniors?
Yes, the City’s public health officials recommend that those over 70 years of age to self-isolate and stay home as much as they can. They should also reduce interactions with other people. This is because the risks associated with Covid-19 are greater for those who are older, have compromised immune systems or have underlying health conditions.

Local Updates

Resuming of Toxic Taxi service
The Toxic Taxi service for pickup of Household Hazardous Waste (HHW) has been resumed. Pickup must be prearranged by calling 311 to make an appointment. There is a maximum of 50 litres/kilograms and minimum of 10 litres/kilograms per pickup (equivalent to 10 full standard household paint cans). Details about what is accepted and how to properly set it out are available on the Household Hazardous Waste web page under “Proper Disposal Options.”

Mental health support during COVID-19
Many people may be feeling anxious, unsure and even scared at this time. These are normal and healthy responses to unexpected or stressful situations. Being taken out of our regular daily routines, and distanced from our support groups and family is hard and many are struggling as a result. Reach out to friends by phone or video chat, stay active while staying at home, and do your best to eat well and get lots of rest. More information including tips and mental health support services can be found on the City's website.

The City of Toronto is working hard to support everyone impacted by COVID-19. There are many ways you can support your community, including donations of personal protective equipment, other goods and services, food and financial gifts. A large number of donations has already made meaningful impacts in the lives of our neighbours. Learn how you can help.

Recent Announcements


Revised due dates for City of Toronto property tax and utility bills          
The 60-day grace period for property tax, utility bill payments and late penalties extended by the City during the COVID-19 response ends on May 15. There are important changes to instalment amounts and due dates for customers on all payment schedules. All customers will receive a mailed notification of their revised interim bill due dates. Final tax bills will be mailed in mid-May as usual.

Property taxes for the remainder of 2020 will be due on the following dates:

  • Two-instalment plan: August 4
  • Six-instalment plan: June 1, July 2, August 4, September 1 and October 1
  • Eleven-instalment plan: June 15, July 15, August 17, September 15, October 15, November 16 and December 15.

City of Toronto update on COVID-19
As of 4 p.m. yesterday afternoon, there are 6,448 cases of COVID-19 in Toronto. Cases include 5,809 confirmed cases and 639 probable cases. There are 394 cases hospitalized, with 105 in intensive care units. Sadly, we continue to see COVID-19 deaths; to date, 469 people in Toronto have died from COVID-19. Case status data can be found on the City’s reporting platform at


Ontario Expands Virtual Mental Health Services During COVID-19
Starting today, the Ontario government is expanding virtual mental health services to help thousands of Ontarians experiencing anxiety and depression, including frontline health care workers, during the COVID-19 outbreak. These Internet-based Cognitive Behavioural Therapy (iCBT) programs were developed in partnership with MindBeacon and Morneau Shepell and will be provided at no out-of-pocket costs to Ontarians across the province.


Supporting Canada’s farmers, food businesses, and food supply
The Prime Minister, Justin Trudeau, today announced important agriculture programs to support the sector and an investment of more than $252 million to support farmers, food businesses, and food processors who provide essential services to Canadians every day by ensuring a safe and reliable food supply. He also announced that the government intends to propose an additional $200 million in borrowing capacity for the sector.

Remarks by Minister Blair on the ban of assault-style firearms
Today, Minister Blair gave remarks on the ban of assault-style firearms

Statement on joint collaboration by APEC members amid COVID-19 pandemic
The Honourable Mary Ng, Minister of Small Business, Export Promotion and International Trade, today issued a statement on joint collaboration by APEC members amid COVID-19 pandemic.

City Hall Address:

Toronto City Hall
100 Queen Street West, Suite C42
Toronto, ON M5H 2N2

Open: Monday - Friday 8:30AM - 4:30PM

Email: [email protected]

Phone: 416-392-7012

Fax: 416-392-7957

Constituency Office:

1240 Bloor Street West
Toronto, ON M6H 1N5

Open: Wednesday, Thursday and Friday
1pm - 6pm

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