City of Toronto launches Civic Innovation Office

The City of Toronto officially launched its new Civic Innovation Office today, led by Director Paula Kwan. 

The Office was created in partnership with Bloomberg Philanthropies and its Innovation Teams Program, which helps cities solve problems in new ways to deliver better results for residents. 

The three-person Toronto Innovation Office will work with City divisions, residents and outside innovators to “Create a More Responsive Government,” a theme selected through an open call to City staff which identified:

  • a need to provide Toronto residents with better information about City services, programs and resources,
  • a need for City services to be delivered according to resident need, working across divisions, and
  • a need for the City to use data and public engagement to learn from and respond to complex and emerging issues.

The Civic Innovation Office is fully funded by Bloomberg Philanthropies and reports to the City Manager Peter Wallace. As part of its mandate to develop new, innovative solutions, the Office will be using a new approach to procurement, a challenge-based “Invitation to Partner,” which invites outside partners to co-create solutions with a focus on resident experience and rapid prototyping.

The office’s first project and Invitation to partner can be found at along with more information about Kwan, who joins the City from her most recent role as head of global expansion at Toronto’s Pivotal Labs, and team members Jay Vidyarthi, a design strategist, and Todd Orvitz, who will be responsible for policy and operations.

City Hall Address:

Toronto City Hall
100 Queen Street West, Suite C42
Toronto, ON M5H 2N2

Open: Monday - Friday 8:30AM - 4:30PM

Email: [email protected]

Phone: 416-392-7012

Fax: 416-392-7957

Constituency Office:

1240 Bloor Street West
Toronto, ON M6H 1N5

Open: Wednesday, Thursday and Friday
1pm - 6pm

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